| Welcome
to our Billing & Support Tutorials |
 |
| Help
Desk - Obtaining Support |
Submitting
a Support Ticket
How to open a Support Ticket so you can obtain
assistance from us on any matter concerning your
account with us |
Reply
to a Support Ticket
How to reply to a ticket once you have received
our response |
Re-open
a Support Ticket
When responding to a ticket we will often assume
the issue is resolved.
If this is not the case please dfollow these steps
to re-open your ticket so we can continue the thread
of the topic |
| Updating
your Profile |
Change
your Personal Information
Please use this to keep your contact information
current |
Change
Primary E-Mail
It is recommended you do not make this an address
@yourdomain.com in case you wish to submit a ticket
which concerns a problem with that address or your
site being unavailable |
| |
Deleting
an Alternative E-Mail
How to delete an alternative E-Mail address |
Change
your Domain Password
How to change your Password for logging in to the
support area. Note - this does not change your domain
password for accessing CPanel or using FTP |
Viewing
and Paying Invoices |
View
your Invoice
How to view your Tax Invoice ready for printing
and to view payment options |
Additional
Features |
Resend
Welcome E-Mail
How to resend your welcome E-Mail to yourself if
you have misplaced your account information and
log in details |
Recommend
Us
Happy with our service ? Then please recommend
us to your friends with this simple system. Remember
we also appreciate your feedback on our services
in the Testimonials section of www.albaforums.com |
